Our company is required to follow operational guidelines that are mandated in the Healthy Washington Safe Start Program. We believe these mandates are to be taken seriously, and we strictly abide by them. COVID has substantially impacted our company. Things are difficult as a result, and we are spread very thin at the moment having to fufill multiple job descriptions at the same time with limited staffing. But as a small family owned and operated business we are doing everything we can to keep things running as smoothly as possible for our customers and our employees.
We thank the many, many customers who understand these circumstances with such wonderful graciousness and patience. Your kindness and grace is appreciated beyond any words.
We've been advised that in person consultations are currently permitted, but are limited with no more than exposure to 5 people per week. Further more, Retail Services, personal services, and professional services are limited to 25% capacity. These restrictions have created a significant backlog for us, as our primary business specialty is in home design consultations and planning. We are doing our best to keep current with everyone and balancing in home consultations with phone and virtual consultations. As a result, we are tied up in phone conversations and virtual meetings much longer than usual as we strive to maintain our quality level of design consultation and space planning. Please be sure to leave us a message or send us an email if you're trying to reach us and we miss you, and we will get back in touch with you as quickly as we can.
We do keep track of in person consultations, and we do get tested regularly for COVID. We wear face masks at all times during in person consultations as well as in home deliveries. We sanitize hands and surfaces before entering your home and again immediately after we leave. You are required to do same, and we request that you please keep as many doors and windows open as possible while we are in your residence. If we have an in person consultation or delivery scheduled with you, and you or anyone in your home begin to feel ill, experience shortness of breath, or develop flu like symptoms in any way prior to our appointment, please contact us to re-schedule your appointment for a later date. If you become aware of COVID exposure up to two weeks after a visit from us, please notify us immediately, as we will do the same for you.
COVID has substantially impacted the vast majority of factories, trucking, and delivery service companies we do business with as well. Other countries, states, counties, and cities, handle COVID different, some are more strict in their COVID policy, while others are not. Some factories are able to make things work quite well with remote work arrangements, and others can't. But in most every instance, these companies are doing their best to balance production and operations while still complying with social distancing requirements, cleaning, and quarantine protocols they are required to follow. For example, we recently went to pick up a custom order that was scheduled to be ready at a factory in Renton, Washington. Unfortunately a few days before our order was scheduled to complete, a worker at the facility tested positive for COVID. As a result, the entire factory was required to close down, every employee had to be tested and verified COVID free before returning to work, and the facility had to be cleaned and sterilized. Aside from the disaster this caused in the factory's production schedule, we were not notified of the situation until we drove to the factory only to see all the lights off and a sign in the front door explaining the situation. We became one of many customers dealing with a completely unexpected order delay. We received and delivered the order nearly two weeks later than anticipated, but there's nothign we nor any one else could do, other than wait for the factory to re-open and catch up. One thing is certain, that everyone we interact with is happy to be back to work and anxious for the day to come soon when this becomes something of the past.
Again, thanks again for your patronage and your patience! We are so appreciative of our many, many customers who understand these circumstances and handle it with amazing grace and patience. It's appreciated in more ways than we can say.
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